Frequently Asked Questions
Everything you need to know about shopping for Daler-Rowney art supplies and home decor.
What are your standard shipping times for home delivery?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
Can I return art supplies or home studio equipment if I change my mind?
Yes, we offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return label.
Are Daler-Rowney paints and materials safe for use in a home environment?
Absolutely. Safety is our priority; our products are formulated to meet international safety standards (such as ASTM D-4236), ensuring they are non-toxic and suitable for home studio use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer bulk discounts for home-based art businesses or educators?
Yes, we provide special pricing for bulk orders and professional accounts. Please reach out via our 'Trade Inquiries' page for more information on volume discounts.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to follow your package's journey to your door.