Returns & Exchanges Policy
At Daler-Rowney, we want you to be completely satisfied with your home and art studio purchases. If you are not happy with your order, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all fragile home goods are properly padded to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing